Privacy Policy

1. Information We Collect

Information you provide directly

• Account information: name, email address, and password when you register as a Merchant.
• Payout information: cryptocurrency wallet addresses you add to receive payments.
• Buyer information: name, email address, and optional phone number collected at checkout on behalf of the Merchant.
• Support communications: messages you send to our support team.

Information collected automatically

• Usage data: pages visited, features used, and time spent on the platform.
• Device & technical data: browser type, operating system, IP address, and referring URL.
• Transaction data: payment amounts, cryptocurrency tokens, blockchain networks, and transaction timestamps. Note: we do not store private keys or seed phrases.

Information from third parties

• Public blockchain data (transaction hashes, confirmation status) associated with payments processed through our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the PrivateCart platform.
• Process payments and manage subscription billing cycles.
• Send transactional emails (payment confirmations, subscription reminders, billing receipts).
• Notify Merchants of new sales, subscription events, and account activity.
• Deliver webhook notifications to Merchant-configured endpoints.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and respond to lawful requests.
• Provide customer support and respond to inquiries.
• Analyse platform usage to improve our features and user experience.

We will not use your information for purposes materially different from those described here without obtaining your consent.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Between Merchant and Buyer: Buyer details (name, email, phone) collected at checkout are accessible to the Merchant who created the payment link or subscription plan.
• Service providers: We use trusted third-party providers for cloud storage (file hosting), email delivery, and analytics. These providers are contractually bound to protect your data and may only use it to perform services for us.
• Legal requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights and safety of PrivateCart or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

4. Content Storage

Digital content uploaded by Merchants is stored securely in cloud object storage (Cloudflare R2). Content is encrypted at rest and access is restricted to authorised buyers who have completed a verified payment. Merchants receive 2 GB of storage and can purchase additional storage as needed.

We do not access, review, or use the contents of your uploaded files except as necessary to deliver them to authorised buyers or to comply with legal obligations.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account (session cookies).
• Remember your preferences (theme, sidebar state).
• Understand how the platform is used (analytics cookies).

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the platform. We do not use third-party advertising or tracking cookies.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest for stored content and sensitive data, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to keep your wallet credentials private.

We will notify affected users and relevant authorities in the event of a data breach as required by applicable law.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Transaction records are retained for a minimum of 5 years to comply with financial recordkeeping requirements. You may request deletion of your personal data (subject to legal retention obligations) by contacting us at privacy@privatecart.online.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data in certain circumstances.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@privatecart.online. We will respond within 30 days.

9. Third-Party Services

PrivateCart integrates with third-party blockchain networks and may display links to external websites. We are not responsible for the privacy practices of third-party services. Blockchain transactions are public by nature — on-chain data including wallet addresses and transaction amounts are visible to anyone on the respective network.

We encourage you to review the privacy policies of any third-party services you interact with through our platform.

10. International Transfers

PrivateCart operates globally. Your information may be transferred to and processed in countries other than your own. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Children's Privacy

PrivateCart is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the effective date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

PrivateCart Privacy Team
Email: privacy@privatecart.online
General support: support@privatecart.online